Negotiation Skills Training

Course Title: Effective Negotiation Skills


For learners to improve confidence when negotiating with both internal and external clients. This course is interactive and also includes techniques to promote effective communications and to turn face to face confrontation into side by side problem solving.

Who should attend?

Leaders and Managers.

How long does the course last?

Negotiation Skills is a one day (6 hour) course.

Progression Course
  • 2 Day Investing in our Local Leaders Programme.
  • 4 Day Lawful and Effective Human Resource Management.

Course Content
  • Negotiation – what is?
  • Key attributes to be successful.
  • Preparing for negotiation – starting off.
  • Information exchange.
  • Bargaining – 6 key techniques.
  • Moving from ‘no’ to ‘yes’.
  • Closing stage.
  • Key messages.
By the end of the course, learners will:
  • Describe the benefits of good negotiation skills.
  • Know the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify negotiation styles and their advantages and disadvantages.
  • Be aware of strategies for dealing with tough or unfair tactics.
  • Explore how to manage conflict.
  • Practice negotiation principles.
  • Create an action plan to implement learning in the workplace.

Would you like to find out more?